OnTime Account Deletion Request

Request Account Deletion Outside The App

You can request deletion of your OnTime account without installing or opening the app by emailing jjoonleo@gmail.com. Please use the email address associated with your OnTime account and include the subject "OnTime account deletion request".

OnTime may ask for additional information only as needed to verify that the request is from the account owner. You do not need to log in to this website to submit the request by email.

Data Deleted

When a user deletes their OnTime account, OnTime deletes the local account and associated app data, including schedules, preparation data, notification schedules, user settings, alarm settings, alarm status, device records, FCM tokens, and session tokens.

Data Retained

If the user submits optional account deletion feedback, OnTime may retain that feedback for up to 1 year to review service quality and deletion-related support issues. This feedback is stored separately from the deleted account and uses a hashed email value instead of the plaintext email address.

Operational logs, monitoring records, and security records may be retained for up to 90 days for service operation, debugging, security, and abuse-prevention purposes, unless a longer period is required for legal compliance or an active security investigation.

Backup copies containing deleted account data are removed according to the normal backup rotation and are retained for no longer than 30 days, unless a longer period is required by law or security investigation.

Privacy Policy

The public OnTime privacy policy is available at https://ontime-back.duckdns.org/privacy-policy. It can be listed in Google Play Console together with this account deletion request URL.